Refunds, cancellations & complaints

Last updated 11 October 2026

Cancelling your Circle membership

You can cancel a monthly (£9) or yearly (£81) membership at any time from Account → Manage membership.
Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
After that, your account stays open as a free account, and you can rejoin at any time.

Refunds on memberships

Within 14 days of joining: if you change your mind, cancel from Account → Manage membership and ask us for a refund within 14 days of your first payment. We'll refund it in full.
Yearly renewals: the same applies for 14 days after your yearly membership renews.
After that: we don't give partial refunds for the rest of a month or year. When you cancel, you keep access until the end of the period you've paid for.
Monthly renewals: these aren't refunded, but you can cancel at any time before the next one.

Refunds on personal readings

Personal readings (£5), Celtic Cross readings (£8) and clarifying cards (£1) are one-off purchases. Because a reading is shown to you straight away, and you agree to that before you pay, we can't refund a reading because you've changed your mind. We will refund you in full if:

your reading isn't delivered — not shown after payment, and not written by Caron within 3 working days;
something has gone wrong with it, for example cards missing or the reading not matching the cards you chose;
a clarifying card you've paid for can't be prepared;
you were charged more than once for the same reading.

When a reading is refunded in full, it's removed from My Readings, and its cards and your question are deleted from our website's records. Copies stay for a limited time in our database provider's backups, and the details sent with your payment — the name you gave, your focus area, your question and the cards you chose — stay in the payment record held by Stripe, our payment provider, under Stripe's own retention arrangements. Our Privacy notice explains more.

If a payment fails

If a renewal payment fails, your membership is marked as payment overdue and you keep access while Stripe tries the payment again. You can update your card from Account → Manage membership.

How to ask for a refund

Send us a message through the contact form, using the email address you paid with, and tell us what you bought and why you're asking. We'll reply within 5 working days. Refunds go back to the card you paid with; banks usually take 5–10 working days to show them.

Complaints

If you're unhappy with anything — a reading, your membership, a payment or how we've handled something — please tell us through the contact form or by email at hello@onmytermswithcaron.co.uk, or write to us at Suite RA01, 195–197 Wood Street, London E17 3NU. Say what happened and what you'd like us to do. Caron reads every message herself. She will reply within 5 working days and do her best to put things right.

If we can't resolve it together, you can get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133, or from Advice Direct Scotland if you live in Scotland. For anything about your personal information, you can also complain to the Information Commissioner's Office — see our Privacy notice.

None of this affects your legal rights as a consumer.